Refund Policy

Last Updated: July 14, 2026

1. Advertising Services

Full Refund

Cancelled before work starts
Content not published within the agreed timeframe

No Refund

After content goes live
If you change your mind after approval

2. IT & Web Development Services

Full Refund

Cancelled before any work has started
We are unable to begin the agreed work within the agreed timeframe due to reasons on our end

Partial Refund (case-by-case)

Work has started but is incomplete, and the client wishes to cancel — refund reflects work already completed, calculated based on hours/milestones delivered
An issue cannot be fully resolved despite reasonable effort due to factors outside our control (see Terms & Conditions, Section 2)

No Refund

After the agreed deliverable has been completed and delivered/approved
For time and work already completed, even if the client later decides not to use the deliverable
If the client's own subsequent changes (new plugins, theme changes, hosting migration) cause the issue to reappear after delivery

3. Digital Products (Plugins, Themes, Tools)

Full Refund (within 7 days of purchase)

The product does not function as described in the product listing
A verifiable defect prevents basic use, and we are unable to resolve it within a reasonable timeframe

No Refund

After 7 days from purchase
Change of mind after download/activation
Incompatibility with third-party plugins/themes not listed as supported at time of purchase
If the license terms were violated (e.g., use beyond the licensed number of sites)

Refund Process

Email: hello@barakahsoft.com
Explain the reason for the refund request and include your order/invoice reference
We review within 24–48 hours
Approved refunds are processed within 7 business days

Partial Refunds

Advertising services remain all-or-nothing per Section 1. IT/development services and digital products may qualify for partial refunds as outlined above, assessed case-by-case.

Questions?
Contact: hello@barakahsoft.com